We’re so confident that you will love your new suit, shirt, sweater or coat that we stake our reputation on it. If you aren’t pleased with your purchase, we’ll work on it until you are.
How important is a reputation? We think it’s a pretty big deal. If you aren’t happy about the fit of your garment, neither are we. And we won’t rest until you are. Regarding alterations, more than 90% of the time no final alterations are even necessary. But in this business we expect to make tweaks, as it’s a part of the fine tuning of the made-to-measure process. And in the rare event that we still haven’t gotten it right, we’ll remake your purchase once from scratch. It’s that important to us. We know that if you have a great experience with B&R you are likely to tell your family and friends. And that can only mean good things for our business and reputation in the long run.
We prefer for you to bring your suit back within two weeks of receiving your finished order for alterations, should they be necessary. Why the two-week window? Because preferences and body weight can change and fluctuate. Since our clothing is expressly made for our individual clients, we cannot offer refunds.
We also guarantee that the cloth, lining, and other customized details will be made as per the selections and requests of the client.
For our out of state or online clients: we will reimburse you for any alteration costs you incur when working with an alteration shop near you, up to certain limits. Up to $75 for a suit, for example. Please contact us for details for various products and how to submit a receipt for reimbursement.