Frequently Asked Questions

FAQ

Payments & Safety

Is my payment data safe with you? Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Do you accept online payments? Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

Where can I learn more about the payment and processing on your store? Where can I learn more about the payment and processing on your store?

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

What forms of payment do you accept? What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Returns & Refunds

Do you offer refunds? Do you offer refunds?

Custom: Since our clothing is expressly made for our individual clients, we cannot offer refunds. If you aren’t pleased with your purchase, we’ll work on it until you are.

We prefer for you to bring your suit back within two weeks of receiving your finished order for alterations, should they be necessary. Why the two-week window? Because preferences and body weight can change and fluctuate. We also guarantee that the cloth, lining, and other customized details will be made as per the selections and requests of the client.

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