Frequently Asked Questions

 

ONLINE FAQ's

Yes! All international orders are shipped via USPS and are delivered within 6-10 business days. If you don’t see your country listed in our shipping list, please let us know by emailing us at shop@beckettrobb.com and we’ll add your country right away. Shipping rates vary by country.

Shipping costs vary by country. Orders within the United States that are sent with our standard 5+ business days delivery include free shipping! Priority and overnight mail have variable rates depending on the total order size. International orders are sent via USPS and take approximately 6-10 business days to arrive. International shipping rates vary by country and total order size. 

We do! We add these addresses in specific countries by request. Please contact us at shop@beckettrobb.com.

An order tracking email will be sent to you after your order is placed, processed, and received by the mail carrier. For orders that are sent with standard shipping, the email is sent between 1-2 days after the order is placed. Orders that are sent via priority or overnight mail will receive the tracking email within 24 hours of the order being placed.

All major credit cards, including Visa, MasterCard, American Express and Discover Card. We also accept PayPal.

The first step is to make sure that the card credentials were entered correctly. If after verifying that the card number, expiration date, and security code are correct, and your card still declines then please reach out to your credit card provider and they will approve the purchase. If the problem persists please feel free to reach out to us via email at shop@beckettrobb.com.

Let us know immediately at shop@beckettrobb.com and we will let you know when it will be re-stocked or if it's available through our Made-to-Order Service.

Online purchases do come with a warranty, for both our ready-to-wear products and custom products. We offer a full refund for any ready-to-wear product returned in a new and unworn condition (e.g. shoes cannot have been worn outside and shouldn't show any wear on the sole), including all tags and packaging, with a receipt within 30 days of purchase. Simply email us at shop@beckettrobb.com to let us know you would like a refund. Online made-to-order commissions cannot be returned as they are made with unique measurements, but we offer alteration credit for any adjustments that may be required. Also, all domestic U.S. orders come with free return shipping.

Yes. Your account will allow you to track your orders and view your order history.

This is acceptable for ready-to-wear products only (not made-to-order). Just send an email to shop@beckettrobb.com and let us know that you would like to exchange the item and we'll facilitate the exchange. All domestic U.S. orders come with free return shipping. International orders can be exchanged, but return shipping is paid by the purchasing client.

Refunds are processed as soon as the order is received and the inventory is processed. Once we confirm that the ready-to-wear item is in good condition, we will process the refund immediately. The speed in which the refund will be reflected depends on the issuing bank. Most refunds are seen within 1-2 days of our processing. Some banks require a longer hold period that can sometimes extend beyond 1 week before the funds are reflected.

Simply select "Forgot your password?" on the Customer Login page. We will send you an email immediately that will enable you to reset your password. In the body of the email, select the button, "Reset your password". This will open a new webpage on BeckettRobb.com where you can create a new password.

We use cookies and tracking pixels to collect information about your interaction with our website, so that we can better understand your browsing and purchasing behavior on BeckettRobb.com. We use this information to enhance and improve our website and the online client experience. For more details see our Terms & Conditions and Privacy Policy statement.

We do not offer any tailoring credit on our ready-to-wear products. In the event tailoring is requested for an online made-to-order commission, we will gladly cover the first round of alterations and will update the garment pattern accordingly for future commissions. Simply send a clear copy of your tailoring receipt to shop@beckettrobb.com and we'll credit your account the alterations cost. 

IN-STORE FAQ's

We build our suits and coats in Portugal. We build our shirts in Spain. We only offer cloth from well-known mills from Italy and England. Our shoes are crafted in Italy using Italian and French skins. Our neckties are made using Italian and British cloth and are cut and sewn in Italy, the same as our pocket squares. Our outerwear and socks are also made in Portugal. Leather goods are made in Italy or the USA. Our denim products are made in Los Angeles.

When your clothing is made for you specifically, you will enjoy the confidence and satisfaction derived from wearing a garment that fits you as no off-the-rack clothing can. You’ll have the assurance that your clothing was made to your specifications and was created of high quality materials. By commissioning a custom piece of clothing, you can fully customize your garment. You choose each element of the suit or shirt according to your preferences. 

We only source from the best European mills in the world including, Ermenegildo Zegna, Loro Piana, Vitale Barberis Canonico, Holland & Sherry, Ariston Napoli, Reda, Guabello, Drago, Huddersfield, Abraham Moon & Sons, and more. 

Our process has 4 steps: Schedule an appointment at one of our shops, choose your cloth, choose your design customizations, and get fitted. This initial consultation takes an hour to an hour and a half typically. In 4-6 weeks you will be contacted to schedule a final fitting where you will return to the shop. For the final fitting, you will try on the finished garment and likely take it home that day. If alterations are needed we will happily take care of them.

The truth is that the discount is already reflected in the retail price. We know it might feel like a better deal if you get a discount off the posted retail price, but that's not our philosophy. We have eliminated all the middle men from our supply chain, we sell direct to the public, and we take unusually low margins compared to most retailers. We want to make European luxury available to the masses at reasonable prices. If we were in the discount game we would have to raise our posted prices only to then run sales and promotions back down to our current prices. We aren't interested in playing that game. We offer our prices at the lowest price we can and hope our clients can see the value.

Yes, you can purchase individual items. A single pair of trousers, a sport coat or blazer, a separate vest, a shirt, etc.

Yes, you can purchase individual items. A single pair of trousers, a sport coat or blazer, a separate vest, a shirt, etc.

We charge a 10% premium for big and tall sizes. Typically this is for clients that wear a US size jacket 56 (European size 66) and above, or a trouser US size 44 (European size 54) and above.

Payment for your clothing is processed when you place your order. Once payment is made we begin building your order.

We accept all major credit cards, as well as PayPal.

Absolutely! This is a common request and something we regularly do for clients who don't live near a physical shop. We have a service for such requests. Email us and we can tell you more and get started! 

Suits, separates, and shirts are typically done in 4-5 weeks. Actual lead times may vary depending on the time of year and availability of materials. Please contact us for current lead times. 

Yes! Rush orders can usually be accommodated, usually for 3-4 week deliveries, sometimes even faster. Please contact us for our current ability to accept a rush order as actual lead times vary depending on the time of year. A 10% surcharge applied to rush orders.

A good, common question that requires a long answer. First, the definitions of these terms can vary widely. In our opinion, the term "bespoke" is the highest standard of custom and includes a suit made at the location of the fittings, cut by the person measuring you, involving several mid-fittings, and offering an infinite set of design options. We do not offer this service. Made-to-measure is a term for a custom-made suit based on a pattern block, where the client’s measurements are used to modify the base pattern before it is cut and sewn. Typically, MTM programs take only a few key measurements and offer a limited number of customizations. What we do at B&R is a MTM program with a heavy dose of bespoke options. When we founded Beckett & Robb we looked hard at the various programs in the market and decided we wanted to create a hybrid of bespoke and MTM. We wanted to offer a vast array of customizations like bespoke makers offer. We also wanted to take far more measurements than MTM programs use, so we could be much more precise in our process, while providing a better experience. Conversely, we wanted to provide the consistency and predictability that MTM programs offer. We wanted to take advantage of the speed MTM offers, which can be several months faster than true bespoke. We wanted to use the latest in CAD technology to create and save individual digital patterns for our clients, which MTM allows for. That is essentially our program—a hybrid of bespoke and MTM. Lots of customizations, 30+ measurements, patterns done in CAD, and MTM consistency. This is then coupled with a face-to-face experience with a certified Style Consultant in one of our showrooms, a European country of origin for both the cloth and the cut & sew, and a 100% satisfaction guarantee. And all of this at a price that is incredibly aggressive when compared to other custom programs, made in Europe, using the same name brand cloth we sell. Still not sure? Please contact us and we'll happily explain further. We understand that for the true suit connoisseur this is a very important question. We want you to know exactly what you get when you buy from us. We strive for total transparency. Read more here.

Yes!  Check out our Glossary page.

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