Frequently Asked Questions

ONLINE FAQ'S

Does Beckett & Robb offer worldwide shipping?
Yes! All international orders are shipped via USPS and are delivered within 6-10 business days. If you don’t see your country listed in our shipping list, please let us know by emailing us at shop@beckettrobb.com and we’ll add your country right away. Shipping rates vary by country.

How much does shipping cost and how long will it take to arrive?
Free shipping for all orders within the continental U.S. All other orders vary in cost based on the order size and shipping location. We also offer overnight shipping for orders placed before 2PM EST for an additional fee.

Does Beckett & Robb ship to Armed Forces addresses?
We do! We add these addresses in specific countries by request. Please contact us at shop@beckettrobb.com.

How do I track my order?
You will receive a confirmation email that your order has shipped once your selected carrier begins delivery. This confirmation email will include the tracking number for your order. You can click the tracking number link in the email for further delivery details available on the carrier’s website. 

What payment methods does Beckett & Robb accept?
All major credit cards, including Visa, MasterCard, American Express and Discover Card. We also accept PayPal and Amazon Pay.

What do I do if my method of payment fails?
The first step is to make sure that the card credentials were entered correctly. If after verifying that the card number, expiration date, and security code are correct, and your card still declines then please reach out to your credit card provider and they will approve the purchase. If the problem persists please feel free to reach out to us via email at shop@beckettrobb.com.

What do I do if my size is out of stock?
Let us know immediately at shop@beckettrobb.com and we will let you know when it will be re-stocked or if it's available through our Made-to-Order Service.

Do online purchases come with a warranty?
Online purchases do come with a warranty, for both our ready-to-wear products and custom products. We offer a full refund for any ready-to-wear product returned in a new and unworn condition (e.g. shoes cannot have been worn outside and shouldn't show any wear on the sole), including all tags and packaging, with a receipt within 30 days of purchase. Simply email us at shop@beckettrobb.com to let us know you would like a refund. Online made-to-order commissions cannot be returned as they are made with unique measurements, but we offer alteration credit for any adjustments that may be required. Also, all domestic U.S. orders come with free return shipping.

Do I need to register for an account before making a purchase?
Yes. Registering for an account provides a better experience by letting you track your orders and saves account information for future visits. 

How do I exchange my purchase for something else?
This is acceptable for ready-to-wear products only (not made-to-order). Just send an email to shop@beckettrobb.com and let us know that you would like to exchange the item and we'll facilitate the exchange. All domestic U.S. orders come with free return shipping. International orders can be exchanged, but return shipping is paid by the purchasing client.

When are refunds received?
Once the purchased item has been received, we will refund your purchase immediately. The refund is typically available within 2-10 days, depending on your bank or credit card used for the purchase.

How do I reset my password?
Simply click the “Forgot your password?” link on the login page. In the new field provided, enter your email address that’s associated with your account and we will send you an email with a link to a new page that will help you reset your password. 

What is Beckett & Robb’s cookie policy?
Beckett & Robb stores a basic cookie with the sole purpose of improving the shopping experience. It tracks the last 4 viewed products for the purpose of displaying them on other product pages. It is not associated with the user account or any other personally identifiable information.  See our terms and conditions for using our site here.

Does Beckett & Robb offer tailoring services for online purchases?
We do not offer any tailoring credit on our ready-to-wear products. In the event tailoring is requested for an online made-to-order commission, we will gladly cover the first round of alterations and will update the garment pattern accordingly for future commissions. Simply send a clear copy of your tailoring receipt to shop@beckettrobb.com and we'll credit your account the alterations cost. 

 

IN-STORE FAQ'S

Where are B&R products constructed?
We build our suits and coats in Portugal. We build our shirts in Spain. We only offer cloth from well-known mills from Italy and England. Our shoes are crafted in Italy using Italian and French skins. Our neckties are made using Italian cloth and are cut and sewn in Italy and Spain. Our pocket squares are made in Italy. Our outerwear and socks are also made in Portugal.

Why buy custom clothing?
When your clothing is made for you specifically, you will enjoy the confidence and satisfaction derived from wearing a garment that fits you as no off-the-rack clothing can. You’ll have the assurance that your clothing was made to your specifications and was created of high quality materials. By commissioning a custom piece of clothing, you can fully customize your garment. You choose each element of the suit or shirt according to your preferences. 

What types of cloth do you carry?
We only source from the best European mills in the world including, Ermenegildo Zegna, Loro Piana, Vitale Barberis Canonico, Holland & Sherry, Ariston Napoli, Reda, Guabello, Drago, Huddersfield, Abraham Moon & Sons, and more. 

How does the made-to-measure process work?
Our process has 4 steps: Schedule an appointment at one of our shops, choose your cloth, choose your design customizations, and get fitted. This initial consultation takes an hour to an hour and a half typically. In 4-6 weeks you will be contacted to schedule a final fitting where you will return to the shop. For the final fitting, you will try on the finished garment and likely take it home that day. If alterations are needed we will happily take care of them.

Why don't you offer discounts?
The truth is that the discount is already reflected in the retail price. We know it might feel like a better deal if you get a discount off the posted retail price, but that's not our philosophy. We have eliminated all the middle men from our supply chain, we sell direct to the public, and we take unusually low margins compared to most retailers. We want to make European luxury available to the masses at reasonable prices. If we were in the discount game we would have to raise our posted prices only to then run sales and promotions back down to our current prices. We aren't interested in playing that game. We offer our prices at the lowest price we can and hope our clients can see the value.

Can I buy suit separates?
Yes, you can purchase individual items. A single pair of trousers, a sport coat or blazer, a separate vest, a shirt, etc.

Are multiple fittings required?
We do not use a mid fitting. Our made-to-measure process requires only an initial fitting followed up with a final fitting. We ask detailed questions and put work into gathering your information accurately so that your clothing will fit how you want it to. This is also why we use fitting templates in our shops, to help focus the dialogue on the fit that you are seeking. Read more about our process here.

Is there an extra charge for large or tall sizes?
We charge a 10% premium for big and tall sizes. Typically this is for clients that wear a US size jacket 56 (European size 66) and above, or a trouser US size 44 (European size 54) and above.

When do I pay for my clothing?
Payment for your clothing is processed when you place your order. Once payment is made we begin building your order.

What forms of payment do you accept?
We accept all major credit cards, as well as PayPal and Amazon Pay.

I don't live near any of your shops. Is still possible to place an order?
Absolutely! This is a common request and something we regularly do for clients who don't live near a physical shop. We have a service for such requests. Email us and we can tell you more and get started! 

How long does the process take?
Suits, separates, and shirts are typically done in 4-5 weeks. Actual lead times may vary depending on the time of year and availability of materials. Please contact us for current lead times. 

Is it possible to rush an order? My deadline is sooner than your normal lead time.
Yes! Rush orders can usually be accommodated, usually for 3-4 week deliveries, sometimes even faster. Please contact us for our current ability to accept a rush order as actual lead times vary depending on the time of year. A 10% surcharge applied to rush orders.

Is your program bespoke, made-to-measure (MTM), or something else?
A good, common question that requires a long answer. First, the definitions of these terms can vary widely. In our opinion, the term "bespoke" is the highest standard of custom and includes a suit made at the location of the fittings, cut by the person measuring you, involving several mid-fittings, and offering an infinite set of design options. We do not offer this service. Made-to-measure is a term for a custom-made suit based on a pattern block, where the client’s measurements are used to modify the base pattern before it is cut and sewn. Typically, MTM programs take only a few key measurements and offer a limited number of customizations. What we do at B&R is a MTM program with a heavy dose of bespoke options. When we founded Beckett & Robb we looked hard at the various programs in the market and decided we wanted to create a hybrid of bespoke and MTM. We wanted to offer a vast array of customizations like bespoke makers offer. We also wanted to take far more measurements than MTM programs use, so we could be much more precise in our process, while providing a better experience. Conversely, we wanted to provide the consistency and predictability that MTM programs offer. We wanted to take advantage of the speed MTM offers, which can be several months faster than true bespoke. We wanted to use the latest in CAD technology to create and save individual digital patterns for our clients, which MTM allows for. That is essentially our program—a hybrid of bespoke and MTM. Lots of customizations, 30+ measurements, patterns done in CAD, and MTM consistency. This is then coupled with a face-to-face experience with a certified Style Consultant in one of our showrooms, a European country of origin for both the cloth and the cut & sew, and a 100% satisfaction guarantee. And all of this at a price that is incredibly aggressive when compared to other custom programs, made in Europe, using the same name brand cloth we sell. Still not sure? Please contact us and we'll happily explain further. We understand that for the true suit connoisseur this is a very important question. We want you to know exactly what you get when you buy from us. We strive for total transparency. Read more here.

I'm not familiar with all of the terminology. Do you have a glossary of definitions?
Of course! Find it here.

If you have any questions you don’t see covered in these FAQs, feel free to contact us.