Frequently Asked

It is much better if you have one. An appointment means a fitter is free for the whole time you are with us, and that we have had a chance to put cloths aside before you arrive.

Salt Lake City, Seattle and Boise are open Monday to Saturday, ten until six. San Francisco is by appointment only.

Book a fitting

We talk through what you need and how you like to dress, look at cloths together, and take a full set of measurements. Ninety minutes is the usual length, though an hour is enough if you already know roughly what you are after.

There is nothing to prepare and nothing you need to know in advance. Most people who come to us have never had anything made before.

No. There is no charge for an appointment and no obligation to order at the end of it.

Nothing at all is required. If you happen to own something you like the fit of, bring it along and we can use it as a reference — but we will measure you properly either way.

Yes. Appointments can be booked up to two hours ahead, and you can see live availability for every shop online. If nothing suits, call the shop directly and we will usually find a way.

Find your nearest shop

Your garment is cut to a pattern created from your own measurements, rather than picked off a rail in a standard size. We measure you, build a pattern that is yours, and the garment is made from scratch to it.

It sits between ready to wear, which is made to an average and then altered, and full bespoke, where a pattern is drafted entirely by hand. Made to measure gives most people a better result than either, for the money.

Four to six weeks from the day we take your order. You will hear from us as it moves through production rather than being left to wonder.

If you need it sooner we can rush it, for a surcharge. And if you need something for a particular date, say so at the appointment — we would rather tell you honestly whether it is possible than take the order and hope.

Suits and tuxedos, sport jackets, trousers, overcoats and lighter outerwear, shirts, overshirts, knitwear, jeans and shoes.

If you have something in mind that is not on that list, ask. The answer is usually yes.

Browse by category

Full canvas or half canvas, for both suits and sport jackets. A canvas is an interlining of wool and horsehair sewn between the cloth and the lining, and it is what lets a jacket take the shape of the chest it is worn on rather than sitting on top of it.

The alternative, used almost everywhere below this level, is fusing — gluing the cloth to a backing. It is quicker and cheaper and it never molds to anybody. It is worth knowing which one you are buying, whoever you buy from.

What full canvas means

We buy from the mills we trust rather than from whoever is cheapest that season: Loro Piana, Vitale Barberis Canonico, Holland & Sherry and Fox Brothers among others.

Every product page lists the mill, the weight, the composition and where the cloth was woven, so you know exactly what you are buying.

Yes, indefinitely. Your pattern is kept digitally once we have made it, so a second order never means starting again — and you can order from anywhere without coming in to be measured afresh.

For suits ordered at one of our shops, we take your measurements ourselves, cut a pattern that is yours, and then check the result on you at a final fitting before you take anything home.

If a sleeve wants shortening or the waist wants taking in, we get that taken care of with our local tailor. Most of the time the adjustments are small, and often there are none at all.

We keep working on it until it is, at our cost. That is not a favor — it is what ordering this way is for.

Bring the garment back within two weeks of collecting it if anything needs adjusting. We ask for two weeks because preferences and weight both move, and we would rather be altering the garment than chasing a moving target.

In the rare case where alterations cannot get us there, we will remake the piece from scratch once. It almost never comes to that, which is rather the point of measuring you in person.

That the cloth, the lining and every detail you chose are what you actually receive, and that the fit is right. If we have got something wrong, we put it right.

If you were fitted at a trunk show or ordered remotely and something needs adjusting, take it to an alterations shop near you and send us the receipt. We cover it. Tell us what needs doing before you book it in, so we can agree the work with you first.

We would still rather see you ourselves if we are back in your area, so ask before you go: it may be worth waiting.

Domestic shipping within the United States is free on orders over $25, sent by USPS ground, usually five business days or more. Overnight delivery is available for an additional fee on orders placed before 2pm Eastern.

We ship worldwide by USPS, typically six to ten business days, with rates varying by country. If you do not see your country at checkout, email shop@beckettrobb.com and we will add it.

Ready to wear can be returned for a full refund within 30 days, unworn and with its tags and packaging. Email shop@beckettrobb.com and we will arrange it. Refunds usually appear within two to ten days, depending on your card issuer.

Made to order pieces cannot be returned, because they were cut to measurements that are nobody else’s. What happens instead is the final fitting, where we confirm the fit on you and alter anything that needs it at our cost.

Yes, for any other ready to wear piece we have available. Return shipping within the United States is on us; international exchanges are welcome but the shipping is not covered.

Salt Lake City, San Francisco, Seattle and Boise. Addresses, phone numbers and opening hours are all on the locations page.

See all four shops

We travel. Trunk shows bring the cloths and the fitting to a hotel in your city, and they work exactly like an appointment in one of the shops — same cloths, same measurements, same pattern kept on file afterwards.

Final fittings can be done over a video call if we are not back in your area in time, and we will still cover any adjustment needed.